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Dialogic introduces Dialogic® BUZZ™ – a future-proof UC solution for all service providers

February 24, 2018 By BlueAlly


(Parsippany, NJ (Febuary 24, 2018) - Dialogic, a cloud-optimized applications and virtualized infrastructure solutions provider, announced today the release of the Dialogic® BUZZ™ UC platform, a new solution that is tying the past and current features of HPBX and Cloud Centrex to a WebRTC IM-centric solution with the ability to integrate the next wave of technologies such as IoT, AI, and machine learning. “Hosted PBX and Cloud Centrex have been around for nearly 20 years, but took a long time to get uptake. Now there are new requirements in the market that need to be addressed,” stated Miguel Lopes, Vice President PLM Applications Products at Dialogic. “SMBs and enterprise customers around the globe all seem to have one thing in common – a desire to tie the old with the new; but they want an alternative to what is currently available. The Dialogic BUZZ UC platform is that alternative.” “With our rich software history and development resources, Dialogic has been able to blend our best-of-breed solutions to create a compelling offer,” added Antony Martin, GVP Applications Products at Dialogic. Dialogic BUZZ not only addresses the needs of existing HPBX and CC customers; it provides the WebRTC IM-centric approach being demanded in the market today by service providers focused on SMBs and enterprises, while also going well beyond to include machine learning, IoT, and AI.” Some of the major highlights of Dialogic BUZZ include: IM-centric architecture that can support unique combinations of UC and telephony needs, based on customer requirements Customizable, smart client solutions to maximize the user experience on any device or desktop Flexibility in deployment architecture and business models Robust analytics and dashboard-based reporting modules that will help reduce troubleshooting time and costs Future-proof solution integrating AI, IoT, and other VAS solutions, enhancing the customer experience “As a company, Dialogic is very familiar with this space and, speaking from personal experience having run one of the original hosted PBX companies, I am very confident we can bring value to the UC market,” said Bill Crank, President & CEO of Dialogic. “We will not come to market as a ‘me-too’ offering. What will differentiate Dialogic BUZZ, in addition to its hybrid architecture and feature set, is that when tied to DialogicONE™, our orchestration and integration platform, we open up an entirely new world for the SMB and enterprise customers by aggregating IoT, AI, VAS, and other solutions to create the ultimate user experience while increasing service provider ARPU.” With its hybrid architecture approach, integrating legacy communications with modern-day WebRTC and IM-centric communications, combined with features that make it easy to customize and adapt to meet evolving customer and market needs, Dialogic BUZZ is poised to help service providers succeed in the UC market. Come get your BUZZ on at Hall 6 Booth B62 at the Mobile World Congress in Barcelona, Spain, from February 26 to March 1, 2018 and learn how Dialogic can enhance your customers’ experience and increase your ARPU along the way.