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Dialogic PowerVille CI - Call Interceptor
Time-sensitive messages in real-time


Dialogic PowerVille CI - Call Interceptor

Dialogic Products
Load Balancer Applications Software
Dialogic PowerVille CI - Call Interceptor
#powerville-ci
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Overview:

The opportunity to speak with your subscriber in real-time is decreasing rapidly. Even with traditional outbound telemarketing, the success rate is less than 30% when it comes to reaching a live person. Other than leaving a message hoping to get a return call, how can today’s Network Operators increase their chances of getting time-sensitive messages heard by their subscribers in real-time?

Dialogic’s PowerVille CI - Call Interceptor is an intelligent solution that enables Network Operators to reach their intended subscribers with urgent messages in real-time. Used for a variety of applications (including collections, promotions, up-selling, and SIP voice mail notifications and announcements), when the subscriber makes an outbound call, the call is routed to PowerVille CI, which will play a message for the type of subscriber selected based on business rules.

Dialogic PowerVille VC is available in various configurations depending on capacity and network requirements. Its support for multiple videoenabled media servers on SIP and 3G/4G (LTE) networks allows for the utilization of the latest technologies. Additionally, voice-activated switching and Continuous Presence are supported.

Reach your subscribers with time-sensitive messages

Dialogic PowerVille CI (Call Interceptor) is an intelligent solution that enables Network Operators to reach 100% of their intended subscribers with time-sensitive messages in real-time. Used for a variety of applications, including collections, promotions, up-selling, and SIP voice mail notifications and announcements, when the subscriber makes an outbound call, the call is routed to PowerVille CI which will play a message for the type of subscriber selected based on business rules. Accessing the Home Subscriber Server (HSS) and profile from other DBMS sources, PowerVille CI plays a custom subscriber-specific message on every call designated to be intercepted by the HSS.

For subscribers that the Operator wants immediate action to be taken, PowerVille CI can give multiple options on how to proceed with the call, offering more than simply playing a reminder message and completing the call. For example, when a post-paid subscriber’s call is intercepted, they can select option one to make an automated credit/debit card payment for a past due amount, or select option two to be transferred to a live contact center agent. A prepaid subscriber’s menu can include option one for automated recharging, option two for making a collect call if they have a low or zero balance, or option three for receiving notification of new and unchecked messages.

 

Dialogic Products
Load Balancer Applications Software
Dialogic PowerVille CI - Call Interceptor
#powerville-ci
Get a Quote!