Dialogic PowerVille AA - Network Auto Attendant
Answer incoming calls efficiently
The manner in which incoming calls are handled is a key part of running a successful enterprise, regardless of its size. However, for micro- and small-enterprises, such as individuals, start-ups, or small office/home offices, when incoming calls are answered efficiently and in a consistent manner, callers feel confident that they are dealing with a well-organized and professional enterprise, which can also often impart the impression of a larger enterprise.
Dialogic’s PowerVille AA - Network Auto Attendant provides a network-based automated attendant that is of highvalue, yet simple to use and cost-effective to deploy. With its carrier-class architecture and design, user-friendly web portal, and IMS support with integration to major telecommunications Equipment Manufacturers (TEMs), the PowerVille AA can host an almost unlimited number of tenants, to maximize return-on-investment (ROI).
In the PowerVille AA, tenants have control over defining their scripts through the web portal. A script (template) is the IVR call flow of the automated attendant service which is generated with every new tenant, and can be customized for its greetings, menu options, touch-tone selections, musicon-hold messages, and more.
The script not only enables the setting of options to play messages or dial extensions, but also includes error control capabilities for setting such fields as invalid selection and too-much-time messages, keeping the caller continually informed during the call.
PowerVille AA Configuration Example
The PowerVille AA is designed for quick and easy script customization. Without having to access the native script primarily intended for developers, PowerVille AA makes it easy to perform day-to-day changes, without having to rely on expensive technical resources.
PowerVille AA also eliminates the risk of critical errors by non-technical administrators. Since it specifically limits changes allowed to voice and video prompts, menu changes, variable assignments, application publishing, and creating new menus and scripts, PowerVille AA lowers application maintenance costs and minimizes turn-around times, while maintaining the stability of the underlying script.